Power Dialer Cycle
How It Works
The power dialer runs continuously while agents are online and schedules have leads. It re-enqueues itself automatically to keep dialing without delay:
- Find agents who are off-hook and available to take calls
- Find leads ready to dial, respecting daylight hours, matching filters, and buyer availability
- Match leads to agents based on the offer's agent routing settings
- Place outbound calls to matched leads and connect them to assigned agents
Agent Routing Modes
TrackDrive supports multiple strategies for matching leads to agents:
Longest Wait Time
The agent who has been waiting the longest receives the next call. Ensures fair distribution across your team.
Tier & Weight
Agents are prioritized by tier level, with weighted distribution within the same tier. Top performers can be prioritized.
Hybrid: Tier + Wait Time
Combines tier-based priority with longest wait time within each tier. Higher-tier agents are preferred, but idle time is still respected.
Tier + Wait Time (Balanced)
Same as the hybrid mode, but every 5th call is routed to lower-tier agents so they stay active and warmed up.
Manual Dial Override
When the Manual Dial Required setting is enabled on an offer, the power dialer skips that offer's leads. Instead, agents must click to dial each lead individually from their control center. This is useful for high-value leads that require agent preparation before the call.
QA Agent Consideration
Enable the Consider QA Agents When Finding A Buyer option to include quality assurance agents in the buyer matching process. QA agents can monitor calls in real time and provide coaching to agents during live conversations.
Off-Hook Agent Detection
The power dialer only matches leads to agents who are actively off-hook and available. Agents who are on another call, in an after-call status, or logged out are automatically excluded from the matching cycle.
AMD Flows (Answering Machine Detection)
When placing outbound calls, TrackDrive can detect answering machines and take configured actions automatically. AMD Flows are configured per offer and define what happens when an answering machine is detected:
- Leave a voicemail — play a pre-recorded message after the beep
- Hang up — end the call immediately to save agent time
- Retry later — reschedule the lead for a future dial attempt
AMD Flows are used primarily with the power dialer for outbound calling campaigns, ensuring agents only connect with live answers while voicemails are handled automatically.