The moment TrackDrive is about to place an outbound call, it checks the lead's state against your active rules. If a rule would be violated, the call is held and automatically rescheduled for the next allowed time, so nothing is dropped or dialed out of policy.
State Business Hours
Per-day calling windows for each state, evaluated in the lead's local time zone.
State Call Limits
Cap how many outbound contacts — calls and texts combined — a single number can receive within a rolling window.
State Holidays
Block outbound calls to leads in specified states on the dates you designate.
Bundle business hours, call limits, and holidays into a named Rule Group, then apply it company-wide or scope it to specific offers. See the Knowledge Base for configuration details.
Important Legal Notice
The above tools help you operate your outbound calling and messaging program; they do not, on their own, guarantee compliance. You are solely responsible for configuring these controls and for complying with the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), all applicable FCC regulations, and any other applicable federal or state telemarketing and consumer privacy laws.
The TrackDrive Platform is a real-time communications routing system and is not designed or guaranteed to serve as a permanent or long-term repository for call recordings, transcriptions, call logs, or consent records. You are responsible for exporting and securely storing all telephony, audio, and consent data in your own systems — including before any automated PII redaction — to satisfy your record-keeping obligations. TrackDrive assumes no liability for the loss, auto-deletion, redaction, or unavailability of data stored solely within the Platform.
This overview does not constitute legal advice. Read the Terms of Service (Sections 2.3.6, 2.3.6.1, and 2.6) for full details.
